Your customer passed authentication. So why are they sending money to a scammer?

Help Net Security April 2, 2026 Share Your customer passed authentication. So why are they sending money to a scammer? In this Help Net Security video, Lenny Gusel, Head of Fraud Solutions in North America at Feedzai, explains how customer identity and access management has converged with digital fraud detection, and why treating them as separate systems creates real risk. The core idea is continuous, contextual trust. Where traditional IAM grants access at a single point in time, fraud systems track behavior throughout an entire session, reading device signals, network context, and how a user taps or swipes. Bringing these two together lets organizations apply friction only where it matters, letting genuine customers move through without interruption. Gusel walks through three scenarios: account opening with KYC checks, in-session behavioral monitoring, and third-party payment flows. Organizations that have connected their CIAM and fraud detection programs are seeing lower fraud losses and higher conversion rates at the same time. Download: 2026 SANS Identity Threats & Defenses Survey More about cybercrime Feedzai fraud scams video Share