CVE-2025-52204 | Znuny::ITSM 6.5.x Parameter customer.pl OTRSCustomerInterface cross site scripting
VulDBArchived Mar 24, 2026✓ Full text saved
A vulnerability classified as problematic has been found in Znuny::ITSM 6.5.x . This issue affects some unknown processing of the file customer.pl of the component Parameter Handler . The manipulation of the argument OTRSCustomerInterface leads to cross site scripting. This vulnerability is documented as CVE-2025-52204 . The attack can be initiated remotely. There is not any exploit available.
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✦ AI Summary· Claude Sonnet
VDB-352632 · CVE-2025-52204 · GCVE-0-2025-52204
ZNUNY::ITSM 6.5.X PARAMETER CUSTOMER.PL OTRSCUSTOMERINTERFACE CROSS SITE SCRIPTING
HISTORYDIFFRELATEJSONXMLCTI
CVSS Meta Temp Score Current Exploit Price (≈) CTI Interest Score
3.5 $0-$5k 1.35+
Summaryinfo
A vulnerability classified as problematic was found in Znuny::ITSM 6.5.x. Impacted is an unknown function of the file customer.pl of the component Parameter Handler. The manipulation of the argument OTRSCustomerInterface results in cross site scripting. This vulnerability is reported as CVE-2025-52204. The attack can be launched remotely. No exploit exists.
Detailsinfo
A vulnerability, which was classified as problematic, was found in Znuny::ITSM 6.5.x. Affected is an unknown function of the file customer.pl of the component Parameter Handler. The manipulation of the argument OTRSCustomerInterface with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. CVE summarizes:
A Cross-Site Scripting (XSS) vulnerability exists in Znuny::ITSM 6.5.x in the customer.pl endpoint via the OTRSCustomerInterface parameter
This vulnerability is traded as CVE-2025-52204 since 06/16/2025. The exploitability is told to be easy. It is possible to launch the attack remotely. Successful exploitation requires user interaction by the victim. There are known technical details, but no exploit is available. The MITRE ATT&CK project declares the attack technique as T1059.007.
There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.
Productinfo
Name
Znuny::ITSM
Version
6.5.x
CPE 2.3info
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CPE 2.2info
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CVSSv4info
VulDB Vector: 🔒
VulDB Reliability: 🔍
CVSSv3info
VulDB Meta Base Score: 3.5
VulDB Meta Temp Score: 3.5
VulDB Base Score: 3.5
VulDB Temp Score: 3.5
VulDB Vector: 🔒
VulDB Reliability: 🔍
CVSSv2info
Vector Complexity Authentication Confidentiality Integrity Availability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍
Exploitinginfo
Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔒
ATT&CK: 🔒
Physical: No
Local: No
Remote: Yes
Availability: 🔒
Status: Not defined
Price Prediction: 🔍
Current Price Estimation: 🔒
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Threat Intelligenceinfo
Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍
Countermeasuresinfo
Recommended: no mitigation known
Status: 🔍
0-Day Time: 🔒
Timelineinfo
06/16/2025 CVE reserved
03/24/2026 +281 days Advisory disclosed
03/24/2026 +0 days VulDB entry created
03/24/2026 +0 days VulDB entry last update
Sourcesinfo
Status: Not defined
CVE: CVE-2025-52204 (🔒)
GCVE (CVE): GCVE-0-2025-52204
GCVE (VulDB): GCVE-100-352632
Entryinfo
Created: 03/24/2026 02:48
Changes: 03/24/2026 02:48 (53)
Complete: 🔍
Cache ID: 99:3B4:101
Discussion
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