Don't Start What You Can't Finish: A Counterfactual Audit of Support-State Triage in LLM Agents

Computer Science > Artificial Intelligence [Submitted on 17 Apr 2026] Don't Start What You Can't Finish: A Counterfactual Audit of Support-State Triage in LLM Agents Eren Unlu Current agent evaluations largely reward execution on fully specified tasks, while recent work studies clarification [11, 22, 2], capability awareness [9, 1], abstention [8, 14], and search termination [20, 5] mostly in isolation. This leaves open whether agents can diagnose why a task is blocked before acting. We introduce the Support-State Triage Audit (SSTA-32), a matched-item diagnostic framework in which minimal counterfactual edits flip the same base request across four support states: Complete (ANSWER), Clarifiable (CLARIFY), Support-Blocked (REQUEST SUPPORT), and Unsupported-Now (ABSTAIN). We evaluate a frontier model under four prompting conditions - Direct, Action-Only, Confidence-Only, and a typed Preflight Support Check (PSC) - using Dual-Persona Auto-Auditing (DPAA) with deterministic heuristic scoring. Default execution overcommits heavily on non-complete tasks (41.7% overcommitment rate). Scalar confidence mapping avoids overcommitment but collapses the three-way deferral space (58.3% typed deferral accuracy). Conversely, both Action-Only and PSC achieve 91.7% typed deferral accuracy by surfacing the categorical ontology in the prompt. Targeted ablations confirm that removing the support-sufficiency dimension selectively degrades REQUEST SUPPORT accuracy, while removing the evidence-sufficiency dimension triggers systematic overcommitment on unsupported items. Because DPAA operates within a single context window, these results represent upper-bound capability estimates; nonetheless, the structural findings indicate that frontier models possess strong latent triage capabilities that require explicit categorical decision paths to activate safely. Subjects: Artificial Intelligence (cs.AI) Cite as: arXiv:2604.16752 [cs.AI]   (or arXiv:2604.16752v1 [cs.AI] for this version)   https://doi.org/10.48550/arXiv.2604.16752 Focus to learn more Submission history From: Eren Unlu Ph. D. [view email] [v1] Fri, 17 Apr 2026 23:54:34 UTC (76 KB) Access Paper: HTML (experimental) view license Current browse context: cs.AI < prev   |   next > new | recent | 2026-04 Change to browse by: cs References & Citations NASA ADS Google Scholar Semantic Scholar Export BibTeX Citation Bookmark Bibliographic Tools Bibliographic and Citation Tools Bibliographic Explorer Toggle Bibliographic Explorer (What is the Explorer?) Connected Papers Toggle Connected Papers (What is Connected Papers?) Litmaps Toggle Litmaps (What is Litmaps?) scite.ai Toggle scite Smart Citations (What are Smart Citations?) Code, Data, Media Demos Related Papers About arXivLabs Which authors of this paper are endorsers? | Disable MathJax (What is MathJax?)